Yes, it's true - we ship worldwide for FREE!
United States orders take between 4-7 business days after tracking information is sent.
Worldwide Orders are shipped from our warehouse in Asia and take between 10 and 15 business days after tracking information is sent.
With the ongoing situation around COVID-19, shipments may experience some delays, but please rest assured your order will still be delivered to you.
We are doing everything we can to ensure the continued sanitization of all our products and facilities. Our team is committed to staying healthy, and helping our customers stay healthy, too.
We apologize for any delays in getting your order to you. Production or shipping may be impacted by global issues beyond our control, and cause a bit of a wait.
We hope to maintain regular order shipments as best we can, and we appreciate your patience.
It will take 1-2 business days to process your order. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery. We do NOT ship orders the same day. Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. We cannot be held accountable for any delays caused by the carrier.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package (a work address or a friend's address).
INTERNATIONAL TAXES AND DUTIES
International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Luxsty Hair, and thus cannot be refunded.
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
By placing an order at Luxsty Hair, you are responsible for the cost of return shipping back to Luxsty Hair. Please refer to our returns policy here for further information on how to return your packages.
DELIVERED BUT NOT DELIVERED
All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers above in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.